At CloudyTraff, we put our clients first and want to ensure that every cooperation is built on trust, transparency, and fairness. Since we specialize in digital services — YouTube promotion, SEO optimization, channel strategy, and design support — all our work is delivered online and does not involve physical goods. While this means traditional “returns” do not apply, we’ve created a clear and customer-friendly refund policy that protects your interests and guarantees a professional approach.
Eligibility for Refunds
Refunds are available in situations where we did not deliver the service you purchased in the agreed timeframe or in the promised quality. For example, if a project deadline is missed due to our fault, or if the actual work delivered differs significantly from what was described in the service package, you are entitled to request a refund. We also issue refunds if there are technical errors on our side that prevent you from receiving or using the service effectively. In every case, our goal is to make sure that you never feel left without support or solutions.
Non-Refundable Situations
There are also circumstances where refunds are not possible. If the service was delivered in full according to the agreed terms and description, it is considered completed and cannot be refunded. For example, once we provide SEO optimization, channel strategy, or design files, the work cannot be “returned” because it is already in your hands. Similarly, if results are not achieved due to factors beyond our control — such as violations of YouTube’s policies, account bans, removal of videos for copyright reasons, or misleading content by the client — we cannot issue a refund. Finally, a simple change of mind after the service has been delivered is not considered grounds for a refund. These rules are in place to ensure fairness for both sides.
How to Request a Refund
If you believe you are eligible for a refund, you can contact our support team by email or through the contact form on our website. Please make your request within 7 calendar days of purchase or delivery of the service. In your message, include details of your order, a description of the issue, and any supporting evidence (such as screenshots or communication records). Once we receive your request, our team will carefully review it, clarify any details if needed, and respond with a resolution. If the refund is approved, we will process it within 5–10 business days, and the funds will be returned to the same payment method you used. We want this process to be smooth, transparent, and stress-free for you.
Important Notes
Because our services are entirely digital, please remember that there are no physical returns. However, in certain cases, if only part of the service was delivered, we may approve a partial refund, ensuring that you only pay for what was actually completed. This flexible approach allows us to be fair in situations where circumstances change or projects end earlier than expected. By purchasing our services, you automatically agree to this Refund and Returns Policy, which clearly explains the rights and obligations of both parties. We encourage you to read it carefully before making a purchase so that our cooperation is always based on clarity, mutual respect, and confidence.
